Shipping policy

All Trail Geezers orders ship free of charge, with no minimum purchase required. Orders are usually processed within 1-2 business days (Monday through Friday, excluding public holidays). You will receive an order confirmation by email at the time of purchase and a separate shipping confirmation with your tracking number once your order has been dispatched.

Delivery times

Standard delivery usually takes 7-12 business days from the date of shipment. Delivery times are estimates and may vary during peak periods (November through January) or due to weather conditions and carrier delays beyond our control. Tracking information may take 24-48 hours to update after the first carrier scan. If your tracking has not updated for more than 7 business days, please contact us and we will investigate on your behalf.

High-demand periods

During busy periods, such as launches, holidays and seasonal peaks, we can receive many times our usual number of orders. When that happens, dispatch can take longer than 1-2 business days and delivery longer than 7-12 business days, and we cannot promise a specific dispatch or delivery date. Because every order ships free, we use standard tracked shipping rather than express services, so delivery times during these periods will vary. Orders are fulfilled in the order they were received, and we will email your tracking number the moment your order ships. Our 30-day money-back guarantee still applies once your order reaches you. Once an order has been fulfilled and handed to the carrier, it can no longer be cancelled or refunded while it is in transit. If you no longer want it, you can return it under our Refund Policy after it arrives, and we will refund you once the return has been received.

Shipping address

Please ensure your shipping address is complete and accurate at checkout. Address changes can be accommodated only before the order has shipped; once dispatched, packages cannot be redirected. Orders returned to us due to an incorrect or incomplete address will be reshipped once a corrected address has been confirmed. Orders containing multiple items may be shipped in separate packages, each with its own tracking number.

Damaged or missing packages

If your package arrives damaged, or is marked as delivered but has not been received within 3 business days, contact us with your order number and we will arrange a replacement or a full refund.

Duties and taxes

Orders shipped within the United States are not subject to additional fees. For international shipments, any applicable customs duties or import taxes are the responsibility of the recipient.

Questions

For any questions regarding your shipment, please reach out through the Contact page on our website; we respond to all inquiries within 24 hours.